There have been lot a of discussion on Apple’s 14-day return policy in recent times. Apple introduced a policy which allowed users to ‘return’ purchases from iTunes and its App Store if you did not like what you bought. But, can you really demand your money back if you don’t like the app? Let’s clear things up a bit.
A new law was introduced last year that allows you to cancel your digital media purchase like ebooks, music and apps within 14 days, only of you haven’t downloaded them.
This is the one side of the story.
According to online reports and user posts, it has been found out that Apple is refunding purchases in some circumstances even if the item has been downloaded. Now, if Apple is proving the refunds, it contradicts its own terms and conditions, which states:
You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.
You can read the entire T&Cs here.
If the news about the refund is true, it may be a cause of worry among app developers and music publishers. The concern is relevant as after buying a track, customers could rip it to a CD and then claim a refund. You could very well read an ebook for free within the 14-day period and then apply for a refund.
It is hard to believe that Apple is offering refunds, but if you have received one we’d love to hear from you.